Mapping Actors
To understand the landscape of voice technologies in India, we mapped 23 voice interface developers between 2019 and 2020. We used publicly available information from the interface websites and from news reports. This infographic shows developers of voice interfaces organised based on the sectors that use their service, how they identify themselves, the underlying technology they use, the languages they provide voice services in and if they disclose in their privacy policy whether they are processing voice data or not. For example Cedex Technologies usually provide their services to businesses, especially ecommerce companies, hospitality sector etc. The technology they use is NLP and they name their voice interfaces as chatbots. Though Cedex does provide multilingual support, they do not mention the languages they provide, and they do not have a privacy policy on their website.
Update: This version of the mapping (updated on August 1st 2022) has the following additions:
